Insight
Side-by-side across all four CAMS dimensions, Enterprise Sales East trails West by the widest margin on Support (30 pts) and the narrowest on Capability (4 pts). The binding constraint pattern is clearly support, not skill.
Why This Matters
- Capability is roughly matched — replacing East reps won't close the gap
- Support is the largest delta and the most movable lever in 90 days
- Two regions, same product, different operating environment — controlled-enough comparison to act on
Key Drivers
Manager presence in deal reviews (West) Cross-functional SLA (West) Deal desk responsiveness (East) Evidence
- Same Q matched comparison; identical product mix and seasonality
- West manager change at 2026-02-15; East manager unchanged
Safety Status
- Aggregated team-level signal
- Min-N threshold: 7 (46 responses)
Recommended Action
Pilot the West operating cadence in East as a 60-day intervention; measure Support score delta at day 30 / day 60.
Create Action PlanUses aggregated protected feedback only