Insight
Enterprise Sales East shows high capability but low support. The team appears able to do the work, but protected feedback indicates cross-functional response delays, unclear escalation paths, and manager bottlenecks are suppressing performance.
Why This Matters
- Replacing reps may not solve the problem
- Capability is strong, but support conditions are weak
- Similar teams with higher support scores show stronger quota attainment
Key Drivers
Manager escalation support Evidence
- Protected feedback points to deal desk delays and manager escalation gaps
- Quota attainment is 14 points below peer teams despite strong capability scores
Safety Status
- Aggregated team-level signal
- Min-N threshold: 7 (24 responses)
Recommended Action
Run a 10-day support bottleneck review with Sales Ops, Deal Desk, and the regional manager.
Create Action PlanUses aggregated protected feedback only